Frequently Asked Questions (FAQs) — shoppeno.com

Q1: What is shoppeno.com?
A: shoppeno.com is an online store powered by Shopify, offering a curated shopping experience with a variety of products and services.

Q2: How do I create an account or access my account?
A: You can browse and shop without an account, but creating an account helps you track orders and manage your information securely. You are responsible for maintaining your account security.

Q3: What information do I need to provide to place an order?
A: You will need to provide your email address, billing, payment, and shipping information. Please ensure all details are accurate and current.

Q4: What payment methods do you accept?
A: We accept all major credit and debit cards. You agree to provide accurate payment information and authorize charges for your purchases, including applicable taxes and shipping fees.

Q5: How much does shipping cost and how long does delivery take?
A: Shipping costs depend on your location and the products ordered. Delivery times are estimated and not guaranteed. We are not responsible for delays caused by carriers, customs, or other external factors.

Q6: Who is responsible for shipping and delivery?
A: Once products are transferred to the carrier, the title and risk of loss pass to you. We do not assume liability for shipping or delivery delays.

Q7: Can I cancel or modify my order after placing it?
A: Orders are accepted only after confirmation and payment processing. We may not be able to cancel or change orders after acceptance, so please review carefully before submitting.

Q8: What is your refund and return policy?
A: Returns and exchanges are handled solely in accordance with our Refund Policy. Please review our Refund Policy for eligibility, time frames, and instructions on how to return items.

Q9: Is my personal data protected?
A: Yes, all personal information collected is governed by our Privacy Policy and Shopify’s privacy practices. Data may be shared with third parties necessary to provide our services.

Q10: How can I contact shoppeno.com for support or questions?
A: You can reach us at:

  • Email: support@shoppeno.com

  • Physical Address: 71-75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom.

Q11: Who is responsible for products purchased on shoppeno.com?
A: All sales are made directly with shoppeno.com. Shopify provides the platform but is not responsible for sales, products, or services.