Order Cancellation Policy

At shoppeno.com, we strive to process and ship your orders as quickly as possible. Once an order has been confirmed and payment has been successfully processed, it immediately enters our fulfillment system.

Cancellation Window

• Orders may only be canceled within 12 hours of placement, provided they have not yet been processed or shipped.
• After this window, we cannot guarantee cancellation, as the order may already be prepared for shipping.

How to Request a Cancellation

To cancel your order, please contact us immediately at:

• Email: support@shoppeno.com
• Live Chat: Available via the chat icon on the bottom right of the screen
  

Provide your order number, full name, and the email address used at checkout so we can assist you quickly.

Non-Cancellable Orders

• Orders that have already been shipped cannot be canceled.
• In such cases, you may still be eligible to request a return or exchange in accordance with our Refund Policy.

Refunds for Canceled Orders

If your cancellation request is approved before shipment, a full refund will be issued to your original payment method within 5–10 business days, depending on your bank or card issuer.

We encourage all customers to review their orders carefully before submitting to avoid the need for cancellations.