Shipping & Delivery Policy

Business Address

[Your Store Name]
[Your Real Moroccan Address]
[City], [Region], Morocco

(This is our official business and customer support address. Returns are not processed at this location.)

🚚 Order Processing

  • All orders are processed within 1–3 business days.
  • Orders placed on weekends or public holidays are handled the next business day.
  • Once your order is shipped, you will receive a confirmation email with a tracking number.

🌍 Shipping Regions & Delivery Times

Below are our standard delivery estimates based on region. Delivery may vary depending on customs, weather, carrier conditions, or seasonal volume.

🇺🇸United States

Orders for U.S. customers are fulfilled from our U.S. warehouse for faster delivery.

  • Processing Time: 1–3 business days
  • Transit Time: 3–7 business days
  • Total: 4–10 business days

Fulfillment Warehouse (USA):
13955 Central Ave
Chino, CA 91710
United States

(Warehouse only — not a customer service location.)

🇪🇺 Europe

We ship to major European countries including France, Germany, Italy, Spain, Netherlands, Belgium, Portugal, and others.

  • Processing Time: 1–3 business days
  • Transit Time: 6–12 business days
  • Total: 7–15 business days

Some countries may require customs clearance, which can extend transit time.

🌍 Africa

We ship to most African regions including Morocco, Tunisia, Egypt, South Africa, Nigeria, Ghana, Kenya, and others.

  • Processing Time: 1–3 business days
  • Transit Time: 7–14 business days
  • Total: 8–17 business days

Remote areas may require additional time.

🌏 Asia

We ship to major Asian countries including UAE, Saudi Arabia, Qatar, Oman, Japan, South Korea, India, Malaysia, Indonesia, Thailand, Philippines, and others.

  • Processing Time: 1–3 business days
  • Transit Time: 5–12 business days
  • Total: 6–15 business days

Customs processing may extend shipping for certain countries.

🎯 Tracking Information

  • Once your order ships, you will receive tracking number, carrier information, and tracking link.
  • Tracking updates may take 24–48 hours to appear.

⚠️ Shipping Limitations

  • We currently do not ship to PO Boxes, APO/FPO military addresses, or countries with restricted import regulations.

🧾 Customs, Duties & Taxes

International shipments (Europe, Asia, Africa) may be subject to customs fees, import duties, VAT, or local taxes. These charges are the buyer’s responsibility and vary by country.

🛑 Wrong or Incomplete Addresses

If an incorrect or incomplete address is provided, we cannot guarantee delivery. Customers will be responsible for any re-shipping fees.

📦 Lost or Delayed Packages

If your package is significantly delayed or appears lost, email us at support@shoppeno.com. We will assist you by contacting the carrier and fulfillment team.

📬 Returns (USA Customers Only)

Approved returns for U.S. customers should be sent to:

Returns Department
13955 Central Ave
Chino, CA 91710
United States

Returns must be authorized before being sent. Unauthorized packages will not be accepted.

📬 Returns (Europe Customers Only)

Approved returns for Europe customers should be sent to:

Returns Department
Address: Zum Linnegraben 2065933, Frankfurt am Main, Germany

Returns must be authorized before being sent. Unauthorized packages will not be accepted.

📬 Returns (ASIAN Customers Only)

Approved returns for Asia customers should be sent to:

Returns Department
Address: Samut Prakan, Thailand

Returns must be authorized before being sent. Unauthorized packages will not be accepted.

📬 Returns (AFRICAN Customers Only)

Approved returns for Africa customers should be sent to:

Returns Department
Address: Casablanca, Morocco

Returns must be authorized before being sent. Unauthorized packages will not be accepted.

📧 Contact Us

For any shipping-related questions, please contact: support@shoppeno.com