Shipping & Delivery Policy

Business Address

Riad el oulfa, Group 3, Casablanca, 20240, Morocco.

(This is our official business and customer support address. Returns are not processed at this location.)

🚚 Order Processing

• All orders are processed within 1–3 business days.
• Orders placed on weekends or public holidays are handled the next business day.
• Once your order is shipped, you will receive a confirmation email with a tracking number.

🌍 Shipping Regions & Delivery Times

Below are our standard delivery estimates based on region. Delivery may vary depending on customs, weather, carrier conditions, or seasonal volume.

🇺🇸United States

Orders for U.S. customers are fulfilled from our U.S. warehouse for faster delivery.

• Processing Time: 1–3 business days
• Transit Time: 3–7 business days
• Total: 4–10 business days

Fulfillment Warehouse (USA):
13955 Central Ave
Chino, CA 91710
United States

(Warehouse only — not a customer service location.)

🇪🇺 Europe

We ship to major European countries including France, Germany, Italy, Spain, Netherlands, Belgium, Portugal, and others.

• Processing Time: 1–3 business days
• Transit Time: 6–12 business days
• Total: 7–15 business days

Some countries may require customs clearance, which can extend transit time.

🌍 Africa

We ship to most African regions including Morocco, Tunisia, Egypt, South Africa, Nigeria, Ghana, Kenya, and others.

• Processing Time: 1–3 business days
• Transit Time: 7–14 business days
• Total: 8–17 business days

Remote areas may require additional time.

🌏 Asia

We ship to major Asian countries including UAE, Saudi Arabia, Qatar, Oman, Japan, South Korea, India, Malaysia, Indonesia, Thailand, Philippines, and others.

• Processing Time: 1–3 business days
• Transit Time: 5–12 business days
• Total: 6–15 business days

Customs processing may extend shipping for certain countries.

🎯 Tracking Information

• Once your order ships, you will receive tracking number, carrier information, and tracking link.
• Tracking updates may take 24–48 hours to appear.

⚠️ Shipping Limitations

• We currently do not ship to PO Boxes, APO/FPO military addresses, or countries with restricted import regulations.

🧾 Customs, Duties & Taxes

International shipments (Europe, Asia, Africa) may be subject to customs fees, import duties, VAT, or local taxes. These charges are the buyer’s responsibility and vary by country.

🛑 Wrong or Incomplete Addresses

If an incorrect or incomplete address is provided, we cannot guarantee delivery. Customers will be responsible for any re-shipping fees.

📦 Lost or Delayed Packages

If your package is significantly delayed or appears lost, email us at support@shoppeno.com. We will assist you by contacting the carrier and fulfillment team

📧 Contact Us