Return & Refund Policy

 

Return & Refund Policy

We want you to be completely satisfied with your purchase from Shoppeno. If you're not happy with your order for any reason, we're here to help.

🔁 Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

  • Unworn, unwashed, and in its original condition
  • In the original packaging, with tags still attached
  • Accompanied by proof of purchase (order number or receipt)

Items that are worn, damaged, or returned without original packaging may not be accepted.

💰 Refund Policy

Once we receive and inspect your return, we’ll notify you by email and let you know if your refund is approved.

If approved, your refund will be processed within 5 business days to your original payment method.

Please note:

  • Shipping costs are non-refundable.
  • We do not offer refunds on final sale items or gift cards.

📦 How to Start a Return

To initiate a return, please contact our support team at:

  • Email: support@shoppeno.com
  • Include your order number, reason for return, and any relevant photos (if applicable).

We’ll provide return instructions and a return shipping address.

📍 Return Address

Returns must be sent to our official return location (provided via email). Do not send items back without contacting us first.

Address: 71-75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom.

📩 Need Help?

If you have any questions about your return or refund, feel free to reach out to us:

Thank you for shopping with Shoppeno. Your satisfaction is our priority.