Our Commitment

At [Your Store Name], we want you to be fully satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day return and refund policy on eligible items.

Please read carefully to understand how returns and refunds work for different regions.

Return & Refund Period

You may request a return or refund within 30 days of receiving your order.

Requests after 30 days cannot be accepted.

Eligibility for Returns

• Items must be unused, in original packaging, and in the same condition as received.
• Certain items may not be eligible for returns (e.g., personalized items, perishable goods, or hygiene products).
• Please provide photo proof if the item is damaged or defective.

How to Request a Return

Contact our customer support at support@shoppeno.com:

• Order number
• Reason for return
• Photos if the item is damaged or defective

We will review your request and provide return authorization instructions.

Do not ship items back without authorization, otherwise returns cannot be processed.

Return Addresses by Region

🇺🇸United States Customers

Approved returns must be sent to our U.S. warehouse:

Returns Department
13955 Central Ave
Chino, CA 91710
United States

Note: This warehouse fulfills your orders and handles U.S. returns.

🌍Europe, Asia, & Other International Customers

Returns should be sent to our Morocco office:

Riad el oulfa, Group 3, Casablanca, 20240, Morocco.

Note: Shipping costs for international returns are the responsibility of the customer unless the item is defective or incorrect.

Processing Your Refund

• Once we receive and inspect the returned item, refunds are issued within 5–10 business days.
• Refunds will be credited to the original payment method.
• Shipping fees are non-refundable unless the item is defective or we shipped the wrong product.

Damaged or Defective Items

• If your item arrives damaged or defective:
• Contact us immediately at support@shoppeno.com
• Include photos of the product and packaging
• We will provide a replacement or full refund.

Items Fulfilled via CJdropshipping

• Some items are fulfilled through our logistics partner CJdropshipping.
• Return instructions and warehouse details are coordinated via our support team.
• Even when CJdropshipping fulfills an order, all refunds and returns are managed by [Your Store Name], ensuring you always deal with us directly.

Exchanges

Exchanges are treated as a return + new order.

Contact our support team for assistance.

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