Return & Refund Policy

1. Return Window

You have 30 days from the date of delivery to request a return or refund. If 30 days have passed since your order was delivered, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging.
• Non-returnable items: Personalized goods, perishable items (like food or flowers), and intimate or sanitary goods are exempt from being returned.

3. Return Process

To initiate a return, please follow these steps:

1. Email our support team at support@shoppeno.com with your order number and the reason for return.
2. If the item is damaged or defective, please attach clear photos of the product and the packaging.
3. Once your request is approved, we will provide you with a Return Authorization and instructions.

Note: Please do not send your purchase back to the manufacturer. Returns must be authorized and sent to our central facility listed below.

4. Return Shipping & Fees

• Defective or Wrong Items: If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs or provide a prepaid label.
• Customer Remorse: If you are returning an item because you changed your mind or ordered the wrong size/color, you will be responsible for paying your own shipping costs for returning the item.
• Restocking Fees: We do not charge a restocking fee for returns.

5. Return Address

All authorized returns must be sent to our central warehouse:

6. Refunds

Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email support@shoppeno.com to start the process.

Contact Us

For any questions regarding our Return and Refund Policy, please contact us at:

Email: support@shoppeno.com
Business Address: 71 Bury New Road, Whitefield, Manchester, England, M45 7EG, United Kingdom